Refund Policy

Last updated 2 October 2026 · Effective 9 September 2026

1. Try before you pay

Starter and Growth start with a free 30-day trial. A card is required to start it. No charge is made during the trial; billing begins automatically when it ends unless you cancel before then. The trial is how you evaluate ArkCRM. Professional is agreed with you case by case, including any trial.

2. Subscription fees are not refundable

Because no charge is made during the trial, monthly subscription fees already paid are not refunded, in whole or in part.

3. No pro-rata refunds

Cancelling part-way through a paid month does not refund the unused part of that month. You keep full access until the end of the month you have paid for. See the Cancellation Policy.

4. Monthly billing only

ArkCRM is billed monthly. There is no annual plan and no prepaid term.

5. Billing errors are always refunded

If you are charged in error — a duplicate charge, a charge after a confirmed cancellation, or an amount that does not match your plan — the full incorrect amount is refunded to the original payment method within 10 business days of us confirming the error. Email info@arkcrm.co.za with your account name and the date of the charge.

6. Usage charges

ArkCRM does not charge per reminder or message.

7. Your statutory rights are not affected

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

8. How to reach us

Refund queries: info@arkcrm.co.za.